Limited Hardware Warranty Policy
Three Years End-User Guarantee
The new product you purchased from Agema or Agema authorized resellers (“Resellers”) will be free from defects in materials, workmanship, and design affecting normal use, for a period of three (3) years from the original purchase date. This warranty does not include accessories or any free bundled sales items which may have been delivered along with the product. The original purchasing invoice and the serial number on your product are both required when you request for any warranty service.
During the warranty period, products for which proper claims are made will, at Agema’s option, be repaired or replaced at Agema’s expense. Customers may contact Agema’s technical support for warranty services, which may be provided either through Resllers or by Agema directly. Agema owns all parts removed from the repaired products. Agema will use new or reconditioned parts made by various manufacturers to perform repairs and/or to build replacement products. All replaced or repaired products will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer.
Unless otherwise having a separate service level agreement (SLA) with Agema, you may only have any in-warranty product returned to Agema for repair or replacement in a normal turnaround time which differs according to geographic areas.
This warranty does not apply to defects resulting from: normal wear and tear, improper or inadequate Installation, use, or maintenance; actions or modifications by unauthorized third parties or the end user; accidental or willful damage.
Any product returned to Agema or Resellers without prior Return Material Authorization (RMA) from Agema will be considered an unauthorized return, and you will not receive any repair or replacement for the product and Agema will not ship the product back to you. The authorization will be provided through the e-mail: firstname.lastname@example.org. For in-warranty defective product return, you shall be responsible for proper packaging and Agema will not take responsibility for any shipping damage due to your improper product packaging.
EXCEPT FOR THE WARRANTIES EXPRESSLY SET FORTH IN THIS “LIMITED AND SUPPORT WARRANTY”, AGEMA MAKES NO OTHER WARRANTIES REGARDING THE PRODUCT, ANY PARTS INCORPORATED THEREIN OR ANY SERVICES PROVIDED THEREWITH AND HEREBY DISCLAIMS ANY AND ALL SUCH OTHER WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE, WHICH ARE ALL HEREBY EXCLUDED.
For hardware related technical support and troubleshooting, please send your e-mail to email@example.com or submit your request at contact us
Please note that hardware related issues are limited to the following situations:
For software related technical support and product return policy, please contact your software providers.
Hardware Installation Guides
Quick Installation Guide
||Please insert the attach Quick installation Guide under AG7448.
Using ONIE to install NOS (Network Operating System)